professional knowledge Practice Questions for IBPS Specialist IT Set- 5

1. Which department people can best help in auditing?

[A] ERP

[B] EDP

[C] Finance

[D] Higher Mnagement

[E] None of these

(Ans):B

 

2. Which is not manual technique for computer assisted audit technique?

[A] Interviews

[B] Code Reviews

[C] Questionnaires

[D] Control Flow Chart

[E] None of these

(Ans):B

 

3. Which of the following is not a common standard for service level management?

[A] IEC2000

[B] ISO9000

[C] ISO2000

[D] COBIT

[E] None of these

(Ans):D

 

4. Which of the following BEST describes ‘Partner’in the phrase’’People, Processes, Products and Partners’’?

[A] Suppliers, manufactures and vendors

[B] Custemors

[C] Enternal department

[D] The facilities management function

[E] None of these

(Ans):A

 

5. Which is the most important of SLM?

[A] Custemer service

[B] Custemer satisfaction

[C] 24*7 IT support

[D] Meeting the SLAs

[E] None of these

(Ans):B

 

6. Of the following which is not part of service lavel manegement?

(1)Service level recritement

[B] Service desk

[C] Service catalog

[D] Service improvement plan

[E] None of these

(Ans):B

 

7. What is the sub-process of capacity planning?

[A] Business capacity planning

[B] Service capacity planning

[C] Resource capacity planning

[D] All of these

[E] None of these

(Ans):D

 

8. Which of the following is not a part of Financial Mangement for IT Services?

[A] Charging

[B] Budgeting

[C] Accounting

[D] Procurement

[E] None of these

(Ans):D

 

9. Understanding customer usage of services and how this varies over time is part of which process?

[A] Service protofolio Management

[B] Service level management

[C] Component capacity management

[D] Demand management

[E] None of these

(Ans):D

 

. 10. Which is not a charectaristics of a process?

[A] Process is always measurable

[B] Process always delivers specific results

[C] Process always responds to specific events

[D] Process always is necessary

[E] None of these

(Ans):D

 

11. What does a service always deliver to customer?

[A] Application

[B] Infrastructure

[C] Value

[D] Resouces

[E] None of these

(Ans):C

 

12. Who owns the specific costs and risks assosiated with providing a service?

[A] The service provider

[B] The service level manger

[C] The customer

[D] Resources

[E] None of these

(Ans):A

 

13. ‘’Financial department needs higher security measures’’ is example for which SLA?

[A] Corporate level SLA

[B] Customer level SLA

[C] Service level SLA

[D] All of these

[E] None of these

(Ans):B

 

14. Which of the following activities is NOT a part of the Deming cycle?

[A] Act

[B] Plan

[C] D o

[D] Coordinate

[E] None of these

(Ans):D

 

15. ‘’E-mail services for a particular department needs encryption and secure backups’’ is example of:

[A] Corporate level SLA

[B] Customer level SLA

[C] Service level SLA

[D] All of these

[E] None of these

(Ans):C

 

16. Which stage of the service life cycle is MOST concerned with defining policies andobjectives?

[A] Service design

[B] Service transition

[C] Service startegy

[D] Service operation

[E] None of these

(Ans):C

 

17. Which of the following should a service catelog contain?

[A] The version information of all software

[B] The organizational structure of the company

[C] The customer

[D] Resources

[E] None of these

(Ans):D

 

18. Which of the following do service metrics measyres?

[A] Processes and functions

[B] Maturity and cost

[C] The end to end service

[D] Infrastructure avalibility

[E] None of these

(Ans):C

 

19. What are the key issues in choosing the measurement process?

[A] Accuracy

[B] Cost

[C] Visibility

[D] All of these

[E] None of these

(Ans):D

 

20. Which of these is critcal success for service level agreement?

[A] All services are met

[B] Users appreciate the costs of desired service levels

[C] Service perfomance measures are available

[D] All of the above

[E] None of these

(Ans):B

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